Telecaller (Sales)
Job Description
Role: Telecaller (Sales)
Industry Type: Telecalling / Sales
Functional Area: Telecalling & Sales
Employment Type: Full Time
Role Category: Sales
Education: UG : Any Graduate
Key Skills: Communication & Sales skills, Sales & Lead Management, Counselling & Customer Handling
Opening : 10
Roles and Responsibilities:
1. Lead Handling & Telephonic Counselling
- Handle inbound and outbound calls from student and parent leads.
- Provide accurate information about courses, batches, fees, and results.
- Understand student academic background and exam goals.
- Counsel students/parents and recommend suitable courses.
- Maintain high-quality call standards and professionalism.
2. Sales Conversion & Revenue Generation
- Convert leads into confirmed admissions as per targets.
- Achieve daily, weekly, and monthly admission and revenue goals.
- Explain fee structures, discounts, and payment options clearly.
- Follow sales scripts while maintaining personalization.
- Support walk-in counselling conversions when required.
3. Lead Follow-up & CRM Management
- Ensure timely follow-ups via calls, WhatsApp, and SMS.
- Update lead status accurately in CRM/lead management systems.
- Track warm, hot, and cold leads systematically.
- Ensure zero lead leakage.
4. Coordination with Counselling & Operations Team
- Coordinate with academic counsellors for complex cases.
- Schedule demo classes, counselling sessions, and campus visits.
- Share daily lead and conversion updates with the team.
- Support admission desk during peak seasons.
5. Customer Experience & Relationship Building
- Build trust and rapport with students and parents.
- Handle objections, concerns, and basic grievances politely.
- Ensure a positive first impression of the institute.
6. Reporting & MIS
- Prepare daily call, follow-up, and conversion reports.
- Maintain accurate sales and admission data.
- Analyze reasons for non-conversion and drop-offs.
- Share insights to improve sales strategies.
7. Compliance & Ethics
- Follow institute sales policies and ethical counselling practices.
- Avoid misrepresentation of results or commitments.
- Ensure confidentiality of student and lead data.
- Adhere to call timing, scripts, and communication guidelines.
CTC: Best in the market.